tag:www.flowspacestatus.com,2005:/historyFlowspace Status - Incident History2024-03-27T19:50:10-07:00Flowspacetag:www.flowspacestatus.com,2005:Incident/193160122023-12-04T11:33:06-08:002023-12-04T11:33:06-08:00Application Performance Degradation<p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>11:33</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved. We will continue to monitor application performance.</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>10:08</var> PST</small><br><strong>Monitoring</strong> - We have deployed application and database configuration changes to mitigate the impact to order creation and order integration syncing. We are continuing to monitor application performance as we recover and will be introducing additional optimizations throughout this time.</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>08:56</var> PST</small><br><strong>Identified</strong> - We have identified an underlying issue causing certain database transactions to perform sub-optimally and are working to minimize the impact to application functionality. At this time order creation and order integration sync functionality may be delayed.</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>08:21</var> PST</small><br><strong>Investigating</strong> - We are investigating degraded application performance impacting WMS functionality, order creation, and application search.</p>tag:www.flowspacestatus.com,2005:Incident/190353032023-11-06T09:45:10-08:002023-11-06T09:45:10-08:00Batch processing delayed<p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>09:45</var> PST</small><br><strong>Resolved</strong> - We have resolved the incident.</p><p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>08:23</var> PST</small><br><strong>Monitoring</strong> - We have released a fix and continue to monitor the situation.</p><p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>07:09</var> PST</small><br><strong>Identified</strong> - We have identified a problem that is increasing the time it takes to process all background jobs. A fix is being deployed currently.</p><p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>06:38</var> PST</small><br><strong>Investigating</strong> - We are currently investigating slow performance of batch processing.</p>tag:www.flowspacestatus.com,2005:Incident/176229422023-06-19T11:20:21-07:002023-06-19T12:00:20-07:00Application Not Accessible<p><small>Jun <var data-var='date'>19</var>, <var data-var='time'>11:20</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>19</var>, <var data-var='time'>11:20</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jun <var data-var='date'>19</var>, <var data-var='time'>11:15</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jun <var data-var='date'>19</var>, <var data-var='time'>10:47</var> PDT</small><br><strong>Investigating</strong> - We are seeing instances of the application not being accessible.</p>tag:www.flowspacestatus.com,2005:Incident/171473232023-05-04T14:46:48-07:002023-05-04T14:46:48-07:00Label Purchasing Issue<p><small>May <var data-var='date'> 4</var>, <var data-var='time'>14:46</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'> 4</var>, <var data-var='time'>13:49</var> PDT</small><br><strong>Monitoring</strong> - The upstream provider has implemented a fix and is now monitoring.</p><p><small>May <var data-var='date'> 4</var>, <var data-var='time'>13:41</var> PDT</small><br><strong>Investigating</strong> - Flowspace is experiencing technical issues purchasing labels from an upstream provider. We are working with the provider to resolve the issue.</p>tag:www.flowspacestatus.com,2005:Incident/169558672023-04-24T17:02:42-07:002023-04-24T17:02:42-07:00Errors Creating Fulfillment Batches<p><small>Apr <var data-var='date'>24</var>, <var data-var='time'>17:02</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>24</var>, <var data-var='time'>17:01</var> PDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Apr <var data-var='date'>24</var>, <var data-var='time'>14:06</var> PDT</small><br><strong>Monitoring</strong> - We have identified the solution and have deployed a fix. We will continue monitoring the issue.</p><p><small>Apr <var data-var='date'>24</var>, <var data-var='time'>13:25</var> PDT</small><br><strong>Identified</strong> - We are seeing errors related to creating fulfillment batches. Our team is working to fix these errors. We will provide more updates soon.</p>tag:www.flowspacestatus.com,2005:Incident/168920812023-04-17T21:10:54-07:002023-04-17T21:10:54-07:00Routine Maintenance<p><small>Apr <var data-var='date'>17</var>, <var data-var='time'>21:10</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>17</var>, <var data-var='time'>21:02</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>17</var>, <var data-var='time'>08:41</var> PDT</small><br><strong>Scheduled</strong> - During this maintenance window the Flowspace Platform will be unavailable for use. We appreciate your patience as we work to enhance your Flowspace experience</p>tag:www.flowspacestatus.com,2005:Incident/168691082023-04-15T01:52:49-07:002023-04-15T01:52:49-07:00Scheduled System Maintenance<p><small>Apr <var data-var='date'>15</var>, <var data-var='time'>01:52</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>14</var>, <var data-var='time'>19:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>14</var>, <var data-var='time'>13:33</var> PDT</small><br><strong>Scheduled</strong> - Due to scheduled maintenance, the Flowspace platform will be unavailable from April 14, 7:00pm PST to April 15, 3:00am PST (8 hours). Flowspace values your time and visibility into the fulfillment process and we appreciate your patience as we work to enhance your Flowspace experience.</p>tag:www.flowspacestatus.com,2005:Incident/166658352023-03-27T10:44:00-07:002023-03-27T11:15:31-07:00Flowspace app unavailable<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>10:44</var> PDT</small><br><strong>Resolved</strong> - The Flowspace UI is returning errors when accessing most pages. The incident is under investigation.</p>tag:www.flowspacestatus.com,2005:Incident/111122922022-09-12T17:04:12-07:002022-09-12T17:04:12-07:00Intermittent Outages<p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>17:04</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>15:55</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results</p><p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>13:30</var> PDT</small><br><strong>Identified</strong> - The issue has been identified. We are working on a permanent fix to prevent future occurrences.</p><p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>12:45</var> PDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>12:12</var> PDT</small><br><strong>Investigating</strong> - We are continuing to monitor the issue.</p>tag:www.flowspacestatus.com,2005:Incident/103816212022-06-22T13:22:56-07:002022-06-22T13:22:56-07:00Production performance degraded<p><small>Jun <var data-var='date'>22</var>, <var data-var='time'>13:22</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>22</var>, <var data-var='time'>13:15</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jun <var data-var='date'>22</var>, <var data-var='time'>12:33</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating slowness and unresponsiveness in the Flowspace application.</p>tag:www.flowspacestatus.com,2005:Incident/103658882022-06-21T01:29:22-07:002022-06-21T01:29:22-07:00Cloudflare Outage<p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>01:29</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>00:27</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented by the third party provider, and the site appears operational again. We are continuing to monitor at this moment.</p><p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>00:04</var> PDT</small><br><strong>Identified</strong> - We have identified a major service outage with our hosting providers. We are trying to contact them for an estimate on service restoration.</p><p><small>Jun <var data-var='date'>20</var>, <var data-var='time'>23:47</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:www.flowspacestatus.com,2005:Incident/101271642022-06-01T15:34:02-07:002022-06-01T15:34:02-07:00Shipping label generation problem<p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>15:34</var> PDT</small><br><strong>Resolved</strong> - Shipping label generation has been fully restored at this time.</p><p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>14:48</var> PDT</small><br><strong>Update</strong> - Shipping label generation functionality has been partially restored. We are working toward full restoration. Will will provide more information as soon as possible.</p><p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>14:17</var> PDT</small><br><strong>Identified</strong> - The application is currently experiencing a problem with generating shipping labels. Our engineers are working on a fix for the problem. We will provide more information as soon as possible.</p>tag:www.flowspacestatus.com,2005:Incident/99295302022-05-06T10:02:34-07:002022-05-06T10:02:34-07:00Flowspace website not responsive<p><small>May <var data-var='date'> 6</var>, <var data-var='time'>10:02</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'> 6</var>, <var data-var='time'>06:39</var> PDT</small><br><strong>Investigating</strong> - Our hosting provider is having an outage which is preventing access to https://flow.space in some cases. To login to our application please use https://app.flow.space.</p>tag:www.flowspacestatus.com,2005:Incident/96341852022-03-26T13:29:33-07:002022-03-26T13:29:33-07:00Application is down<p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>13:29</var> PDT</small><br><strong>Resolved</strong> - At approximately 12:00am ET on the morning of March 26, we began a normal database upgrade process. The upgrade appeared to complete normally, but near 3:00am ET we noticed load spikes on our primary database. Shortly after, it became unresponsive. We began working with our infrastructure provider and determined that the upgrade had caused corruption and our primary database was unresponsive. We then began the process of restoring our data from a replica and bringing up a new primary instance. At approximately 4:00pm ET, we completed the restoration and brought our services back online. We did not experience any data loss, and will continue to monitor our services to ensure they function normally.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>12:55</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>07:14</var> PDT</small><br><strong>Update</strong> - We are continuing to restore the database, and will post updates as they are available.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>04:20</var> PDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>01:50</var> PDT</small><br><strong>Identified</strong> - We are experiencing a database outage, and are working to resolve the issue.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>01:05</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:www.flowspacestatus.com,2005:Incident/79384912021-09-07T10:14:51-07:002021-09-07T10:14:51-07:00Shipping labels failing to generate<p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>10:14</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>09:38</var> PDT</small><br><strong>Monitoring</strong> - Our label provider has resolved the issue, and is monitoring the situation.</p><p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>09:23</var> PDT</small><br><strong>Identified</strong> - Our shipping label provider is having an outage, preventing us from reliably retrieving rates and shipping labels. They are currently working to resolve the issue.</p>tag:www.flowspacestatus.com,2005:Incident/78699492021-08-29T19:36:46-07:002021-08-29T19:36:46-07:00Application is down<p><small>Aug <var data-var='date'>29</var>, <var data-var='time'>19:36</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>29</var>, <var data-var='time'>18:54</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'>29</var>, <var data-var='time'>17:51</var> PDT</small><br><strong>Identified</strong> - We are experiencing an issue with our database infrastructure provider. We are working with our infrastructure provider to resolve the issue.</p><p><small>Aug <var data-var='date'>29</var>, <var data-var='time'>17:19</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:www.flowspacestatus.com,2005:Incident/77586022021-08-13T14:00:11-07:002021-08-13T14:00:11-07:00Application is down<p><small>Aug <var data-var='date'>13</var>, <var data-var='time'>14:00</var> PDT</small><br><strong>Resolved</strong> - All functionality has been restored.</p><p><small>Aug <var data-var='date'>13</var>, <var data-var='time'>13:49</var> PDT</small><br><strong>Monitoring</strong> - Our infrastructure provider appears to have resolved the problem, and the application is coming back up.</p><p><small>Aug <var data-var='date'>13</var>, <var data-var='time'>13:42</var> PDT</small><br><strong>Identified</strong> - Our infrastructure provider is experiencing a major outage. We are working with our infrastructure provider to resolve the issue.</p><p><small>Aug <var data-var='date'>13</var>, <var data-var='time'>13:42</var> PDT</small><br><strong>Investigating</strong> - Our infrastructure provider is experiencing a major outage. We are working with our infrastructure provider to resolve the issue.</p>tag:www.flowspacestatus.com,2005:Incident/76255652021-07-28T09:15:27-07:002021-07-28T09:29:55-07:00Application is down<p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>09:15</var> PDT</small><br><strong>Resolved</strong> - All functionality has been restored.</p><p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>09:14</var> PDT</small><br><strong>Monitoring</strong> - Our infrastructure provider appears to have resolved the problem, and the application is coming back up.</p><p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>09:10</var> PDT</small><br><strong>Identified</strong> - Currently, our infrastructure provider is experiencing a major outage. We are working with our infrastructure provider to resolve the issue.</p>tag:www.flowspacestatus.com,2005:Incident/75689262021-07-21T12:52:55-07:002021-07-21T12:52:55-07:00FedEx API Outage<p><small>Jul <var data-var='date'>21</var>, <var data-var='time'>12:52</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>21</var>, <var data-var='time'>12:09</var> PDT</small><br><strong>Update</strong> - FedEx's API is not responding to requests. Rates, labels, pickups and tracking for FedEx are unavailable at this time.</p><p><small>Jul <var data-var='date'>21</var>, <var data-var='time'>11:00</var> PDT</small><br><strong>Identified</strong> - FedEx's API is not responding to requests. Rates, labels, pickups and tracking for FedEx are unavailable at this time.</p>tag:www.flowspacestatus.com,2005:Incident/71397562021-06-01T08:02:56-07:002021-06-01T08:02:56-07:00Shipping labels failing to generate<p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>08:02</var> PDT</small><br><strong>Resolved</strong> - Flowspace experienced an outage of its FedEx label generation services beginning at 6:30am PT and lasting an almost hour. We have resolved the issue and labels are generating normally. We will monitor these services and explore future safeguards to ensure availability.</p>tag:www.flowspacestatus.com,2005:Incident/62299282021-02-09T10:59:06-08:002021-02-09T10:59:06-08:00Flowspace inaccessible<p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>10:59</var> PST</small><br><strong>Resolved</strong> - At 13:29 ET we noticed that Flowspace was inaccessible for all users. We have identified and resolved the issue.</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>10:51</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>10:37</var> PST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:www.flowspacestatus.com,2005:Incident/59764832021-01-07T23:00:00-08:002021-01-08T04:48:24-08:00Flowspace inaccessible<p><small>Jan <var data-var='date'> 7</var>, <var data-var='time'>23:00</var> PST</small><br><strong>Resolved</strong> - The Flowspace application was unavailable for several hours. We have identified the root cause, and functionality has been restored.</p>tag:www.flowspacestatus.com,2005:Incident/55807452020-11-16T12:19:01-08:002020-11-16T12:19:05-08:00Flowspace inaccessible<p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>12:19</var> PST</small><br><strong>Resolved</strong> - At 3:13pm EST, Flowspace was inaccessible for some users, due to unexpectedly high traffic. We have increased our server capacity in response.</p>tag:www.flowspacestatus.com,2005:Incident/55796512020-11-16T10:05:50-08:002020-11-16T10:05:50-08:00Flowspace Inaccessible<p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>10:05</var> PST</small><br><strong>Resolved</strong> - The incident has been resolved.</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>09:53</var> PST</small><br><strong>Investigating</strong> - At 12:46 ET we noticed that Flowspace was inaccessible for some users. We have restored functionality and continue to investigate the underlying cause.</p>tag:www.flowspacestatus.com,2005:Incident/55579272020-11-13T06:45:30-08:002020-11-13T08:08:17-08:00Flowspace inaccessible<p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>06:45</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>06:18</var> PST</small><br><strong>Monitoring</strong> - At 8:28 ET we noticed that Flowspace was inaccessible for some users. We have identified and resolved the issue.</p>